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Frequently Asked Questions

  • Why commission an artwork?
    Commissions are ordered for all sorts of reasons, the most common are: A piece for a particular sized wall To match the colour scheme of the room Something more personal A gift for someone special A particular subject matter The artwork you loved has already sold.
  • How do I commission a painting?
    1. Send an email or call to discuss your ideas and size for the custom painting. 2. A quote for your new piece of custom art will be emailed to you. 3. If you would like to proceed, a 50% non-refundable deposit will need to be paid. 4. A rough computer-generated mock-up of your artwork will be emailed to you for approval. 5. Once approved Naomi will start the painting process. 6. Towards the end, a photo of the finished painting will be emailed to you for approval and any minor adjustment can be made. 7. Full payment is due on completion. 8. Artwork will be delivered either in person or via courier.
  • How do I commission a wire sculpture?
    1. Send an email or call to discuss your ideas and size for the custom wire sculpture. 2. A quote for your new piece of custom art will be emailed to you 3. If you would like to proceed, a 50% non-refundable deposit will need to be paid. 4. Once received Naomi will start the creative process. 5. Towards the end a photo of the finished sculpture will be emailed for approval and any minor adjustment can be made. 6. Full payment is due on completion. 7. Artwork will be delivered either in person or via courier.
  • How long will it take you to make the artwork?
    That depends greatly on the complexity, size and our current work load, commissions do take highest priority. Most commissioned paintings or sculptures are completed in 2-4 weeks.
  • How much will a custom artwork cost?
    Generally, price is based on the comparative of painting or sculpture of similar size on the website + 10%. If you would like an exact price please contact the artist.
  • Can I purchase a gift certificate?
    Yes, they are now available online
  • How does payment work with a commission?
    You can pay in two installments—50% deposit up front to begin your order & the remaining half when your artwork is complete.
  • Do I get so see the artwork before delivery?
    Yes, the artwork will be photographed and emailed for approval prior to delivery.
  • What if I'm not 100% satisfied with the artwork?
    Naomi looks out for the unique needs of each client and creates artwork that usually exceeds their expectations. There's a possibility however that the commission won't match your vision. If you are not satisfied with your commissioned artwork after two edit rounds, you can use 50% of your initial deposit to purchase any other available artwork through this site within twelve (12) months. The commissioned painting will remain with Coastal Art Australia and can be offered for sale in the future. We have never had an unsatisfied collector.
  • Can I return the commissioned artwork for a refund?
    No. Once received, there are no returns on commissioned artwork. If there are any issues with shipping damage they must be documented and you have to contact us immediately.
  • Can you help me decide what size artwork I should order?
    If you live locally, Naomi can come to your home to discuss your ideas. She will measure and photograph the area. Naomi can then suggest a few pieces based on your decor, space and budget. The same can be arranged via phone or email if you do not live locally.
  • Will I own the copyright?
    No, when you commission an artwork, the physical artwork is yours to keep, but the copyright in the image will not transfer to you unless a different arrangement was agreed too. Because of this, only Coastal Art Australia has the right to reproduce and use the image of the finished artwork. For more information, please contact Naomi Veitch.
  • Where do you deliver to?
    We send goods worldwide, please view the shipping section for more information.
  • How much does shipping cost?
    Shipping in Australia is free. International shipping over $200AUD is free, for international orders under $200 AUD shipping is $25 Please visit the shipping section for more information
  • What payment options do you accept?
    We accept payment via direct deposit, Visa & Mastercard, PayPal, and Laybuy. ​
  • Do you offer payment plans?
    Yes, Laybuy is now available as a payment option. Please click this link to find out more ​
  • Do you have a return policy?
    Yes, please see the policys page for futher infomation
  • Do you frame the painting?
    While framing is not included in the price, Naomi can arrange framing upon request. All her framing is done by a professional local framer.
  • Do I need to frame the painting?
    The original paintings are all on gallery wrapped canvas, so you don't have to frame them, but you can get them professionally framed by your local picture framer to add that extra touch. ​
  • Can you organise the framing?
    Yes, Naomi uses her local professional picture framer who can help her select the perfect frame for the artwork.
  • How should I frame the print?
    Limited-edition prints are archival quality, so have them professionally framed by a local picture framer to keep them in pristine condition. You can also purchase a pre-made frame from Profile Australia. Their frames are made with archival quality mats and materials. The print will deteriorate over time if framed in a cheap frame from the department store. Choose archival quality picture frames.
  • Are the paintings ready to hang?
    Most of the paintings are signed, wired, and ready to hang on your walls for easy installation. Please check the product description of the individual piece for more info.
  • How do I hang my painting
    The best place to hang an original painting is on a wall with a stud where the fixings can be fastened securely. Keep away from heat sources, direct sunlight, moisture and high humidity, and ultra violet lights. Naomi recommends two fixings per painting. You could also hire a handyman or professional installer
  • How should I hang my wire sculpture?
    Inside, a pin or a tiny nail is usually enough to fix them in place. For windy outdoor conditions, it's best to use a tiny hook or bent nail. It is possible to suspend them with a fishing line.
  • Do you ever do commission work?
    Yes, please see the commissions page for more information about the commission process and FAQs.
  • Do you work with trade & wholesale customers?
    Naomi loves working with businesses who share her love for coastal art. If you are interested please fill in the aplication form.
faq

Didn't find your answer? Naomi would love to hear from you

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